Privacy Policy

Rule9 is a marketing and graphic design studio that provides creative and digital campaign support services including marketing support, graphic design, brand identity design, print-ready artwork, campaign design, promotional landing pages, enquiry forms, quote request forms, lead generation tools, kiosk interfaces, API-connected dashboards and related digital support services. For privacy-related questions, contact us at info@rule9.co.za.

We may collect personal information directly from you when you interact with Rule9:

• Your name, company name and job title
• Email address and phone or WhatsApp number
• Project requirements, service interests and budget range
• Enquiry or quote request details
• Files, briefs, artwork, photographs, brand assets or reference material you send us
• Messages or communication sent to Rule9

We may also collect technical information when you use our website:

• IP address, browser type and device type
• Pages visited, referral source and approximate location
• Date, time and website interaction data

When you complete an enquiry form, quote request form, campaign form, registration form, promotional form, kiosk app or lead capture tool, we may collect the information you provide. Where Rule9 creates or manages campaign forms, lead capture tools, kiosk apps, promotional landing pages or dashboards on behalf of a client, Rule9 may process personal information on that client's behalf. In those cases, the client may be responsible for deciding why and how the information is used.

We may use personal information to:

• Respond to enquiries and prepare quotations
• Provide requested services and manage projects
• Deliver marketing, design and campaign work
• Build and manage landing pages, forms, kiosk apps, lead capture tools or dashboards
• Process submissions from campaign tools
• Improve our website and services
• Send service-related updates
• Comply with legal, accounting or business record obligations

We will not sell your personal information.

Where applicable, we process personal information based on one or more of the following:

• You have given consent
• Processing is necessary to respond to your enquiry or provide a requested service
• Processing is necessary to perform or prepare for a contract
• Processing is required for legitimate business purposes
• Processing is necessary to comply with legal obligations

Our website may use cookies, analytics tools and similar technologies to improve website functionality, understand user behaviour, measure campaign activity and improve our services. These tools may collect technical and usage information. Where required, users may be given the ability to manage or reject non-essential cookies. See our Cookie Notice for more detail.

We may share personal information with trusted third-party service providers who help us operate our website, manage enquiries, host digital tools, send emails, process form submissions, manage projects, store data, analyse website usage or deliver services. These may include:

• Website hosting and email service providers
• Form handling tools and analytics providers
• Project management and cloud storage tools
• CRM, API or integration providers
• Professional advisers where necessary

We only share information where reasonably necessary for the relevant service or business purpose.

Where Rule9 builds or manages campaign tools for a client, data collected through that tool may belong to or be controlled by the client. Rule9 will process the data only as reasonably required to provide the agreed service. Clients are responsible for ensuring that their own use of campaign data complies with applicable privacy laws, marketing laws and consent requirements.

If you upload or send us files, artwork, brand assets, photographs, logos, documents, campaign references or other materials, we may use those materials to prepare a quotation, understand your brief, deliver services, build campaign tools and maintain project records. You are responsible for ensuring that you have the right to provide any materials you send to Rule9.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. This may include retaining information to complete projects, maintain client records, comply with legal, tax or accounting obligations, resolve disputes and support ongoing services. When information is no longer required, we will take reasonable steps to delete, anonymise or securely store it.

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no website, email system, hosting platform or internet-based service can be guaranteed to be completely secure. You are responsible for keeping any passwords, access credentials or private links secure.

Some of our service providers may store or process information outside South Africa. Where this happens, we will take reasonable steps to ensure that personal information is protected in line with applicable privacy requirements and appropriate safeguards.

Rule9 may contact you about our services where you have requested information, made an enquiry, worked with us before, or consented to receive communication. You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available. We will not send unsolicited electronic marketing where consent is required and has not been obtained.

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Ask us to delete personal information where appropriate
• Object to certain processing or withdraw consent
• Request restriction of processing
• Lodge a complaint with the relevant regulator

To exercise your rights, contact us at info@rule9.co.za. We may need to verify your identity before processing certain requests.

Our website or campaign tools may contain links to third-party websites, platforms or services. Rule9 is not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before submitting personal information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are published means you accept the updated policy.

For questions about this Privacy Policy or how we handle personal information, contact Rule9 at info@rule9.co.za.